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As heard in training...

Can I Require Learners to Provide an Explanation after a Specific Response?

July 15, 2015   Yukon Learning    10 Comments

When building survey questions in Storyline 2, the Likert question type is a popular option for gathering feedback from learners. After covering this question type in Storyline training, we can almost guarantee we’ll be asked this follow-up question: “Can I require learners to explain why they gave a low value on a Likert scale question?” Or, perhaps you want to gather those glowing review comments for a high rating.  Or, find out why someone responded with a “No.”

Due to the limitations of the form-based Likert scale question, we can’t simply adjust variables within the form. But, never fail…there’s always a way to make it work in Storyline! Today, we’ll look at one easy work-around for solving this question.

Take a look at the finished solution: Click here to view the Likert Scale Question in action.

Build the Slide

To start, we need to build the question by adding the appropriate radio buttons to the slide.

1BuildSlide

Edit the States

To help learners understand the scale a little better, we then edited the hover states of each radio button to show the learner what was selected.

2States

Convert to a Pick Many Question

Now that the slide is built and the states are created, we need to convert this slide to a question so we can track this data in an LMS. To do this, select the Insert > Convert to Freeform option.

3Convert

From the menu that appears, select the “Pick Many” option. Now we need to select all of the radio buttons as choices in the form for this question.

4PickMany

Create Button Sets

In order to ensure that the learner only selects one rating per question, we need to create button sets. To do this, select all five radio buttons (hold down the Shift key as you select them), and then right-click on one of the radio buttons and select the Button Set option. Keep in mind that each question will need to have its own button set so that learners can rate each statement while preventing them from rating one statement twice.

5ButtonSets

Add Variables

Next, we need to set up the variables. To force the learner to elaborate, we need to communicate to Storyline when a low response is selected. In this case, we added a True/False variable for each question and named them based on the question number (such as “low 1,” “low 2,” and “low 3”), leaving each with the default value of False.

6Variables

Add Triggers to Base Slide

Remember, with anything in Storyline, nothing happens without a trigger! So now we need to set up triggers to adjust those variables we just created. Each radio button choice will be set to adjust that question’s variable. For example, question 1 will need each of its choices adjusting its associated “low 1” variable based on what the learner selects. Take a look at our trigger panel for the question 1 triggers to get a better sense of which triggers are required.

7Triggers

The neutral (“Q1N”), disagree (“Q1D”), and strongly disagree (“Q1SD”) choices set the “low 1” variable to True, while agree (“Q1A”) and strongly agree (“Q1SA”) set the “low1” variable to False. So why do you think we need to add triggers to the high ratings? They are already set to False by default, yes, but we need to make sure the variable is also set back to False if the learner chooses a low value and then changes the answer back to a high rating.

Next, we need to use that data we just collected to send learners to an essay style question to elaborate. In this case, we used a form-based essay question to ask the learner to explain their low rating.

Add Triggers to Feedback Layers

Going back to the Likert question, we’ll set up triggers on the feedback layers as shown below.

8FeedbackTriggerA

We’ll also need a trigger to send the people who gave higher ratings on to the next question.

9FeedbackTriggerB

These triggers then need to be copied onto all feedback layers.

Summary

As you can see, you can require learners to elaborate further after answering a Likert scale question. Keep in mind that you can apply these steps to other question types as well! This will help you receive more in-depth feedback from your audience. There’s really no way to get better without knowing what you aren’t doing right!

Feel free to take a look “under the hood” at our example: Click here to download the Likert Scale Question Storyline file.

Let me know if you have any questions, or if you use a different approach to gather feedback from your learners.

Storyline goes wherever creativity takes you!

Katie

~Katie

Update: Please note that the interface of the faster new trigger workflow (in Storyline 360 update 3.33.20625.0 or later) will appear slightly different! While the process is the same, this article uses screen captures from the classic trigger workflow.

Comments

  1. lustige bilder zum totlachen says

    July 27, 2015 at 1:00 pm

    Can I simply just say what a comfort to find somebody
    who actually knows what they’re discussing on the internet.
    You definitely understand how to bring a problem to light and make it
    important. A lot more people have to check this out and understand this side of your story.
    It’s surprising you are not more popular given that you surely possess the gift.

    Reply
  2. Yukon Learning says

    July 27, 2015 at 1:09 pm

    Thank you for your kind note!

    Reply
  3. Vladimir Homola says

    October 20, 2015 at 8:00 am

    WOW.
    Greate work.

    I want to ask. How can I obtain data from feedback from storyline2, the level of satisfaction and entry text

    Thanks for advice

    Reply
    • Yukon Learning says

      October 20, 2015 at 10:05 am

      Vladimir,

      Obtaining any data from Storyline content will all come down to where you are hosting. For example, a Learning Management System (LMS) will give you the ability to track quiz, survey, and/or completion results of a course. Depending on the specific capabilities of your LMS, you may not be able to obtain the exact answers from your survey. This will be important to figure out before you take the time to build an extension survey in your course.

      If you are planning to host on a website, you can enable the “allow user to print results” feature on the results slide of your survey and ask that your learners send in the printed results. This is less reliable though because you are asking for something that cannot be required.

      Hope this helps and good luck with your project!

      Reply
  4. Vladimir Homola says

    October 21, 2015 at 5:05 am

    Thanks for your reply.

    Vlado

    Reply
  5. Vladimir Homola says

    October 21, 2015 at 8:19 am

    Hi

    How did you make radio button of hover with text above it? I know make only with text next to radio button.

    Many thanks

    Vlado

    Reply
    • Yukon Learning says

      October 21, 2015 at 10:03 am

      Vlado,

      We added a text box above the radio button…in the button’s states. You can add anything to the hover state of the radio button: adding shapes, text boxes, changing the built in call out, etc.

      Reply
      • Vladimir Homola says

        October 21, 2015 at 1:54 pm

        Thanks.
        Yes, it is true. But I do not know how to insert text above radio button. I have traied, but the field gave my text rigth next to radio button. I can not move the text up to the button.
        🙂

        Thanks again
        Vlado

        Reply
        • Yukon Learning says

          October 21, 2015 at 2:04 pm

          Vlado,

          We used the Insert > Text Box option to create a new text box above the radio button and reduced the size of the radio button to only show the button itself. We did this on the hover state of the button. I would recommend you download the sample Storyline 2 file we included in the blog post and review the states of the buttons…I think that will help you visualize how we accomplished it. Here’s a direct link for you: http://www.thearticulatetrainer.com/source-files/LikertExplanation.zip

          Best wishes!

          Reply
          • Vladimir Homola says

            October 21, 2015 at 2:32 pm

            Many thanks.

            🙂

            Vlado

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